Not got my food for this order so I am commenting on my last

Great

Great

Great

X

Great service, use regularly.

great sevrice great food

excellent food, great service

Waited 3 hours on NYE, very apologetic and offered a full refund I expected a wait on NYE and the food was lovely

Usually really good but order was 2 hours late and our order arrived wrong.

Really disappointed in our order tonight I know its new years eve but we ordered our meals at 17.30 I rang at 20.20 to inquire about how much longer to be told they had no mushrooms for the beef mushrooms but she was going to ring us but forgot so at 20.20 had to change one of our meals not good enough it arrived not the best to be honest the beef chilli we had to have was overcooked and tasted burnt the rest was average we were not offered any compensation not even a few ribs or appetisers for free as a good will Honest to say we will go elsewhere from now on extremely disappointed and we have been loyal customers over the lockdown

Pre ordered food at 4pm to come for 6pm.. not only did it turn up an hour late at 7pm.. I was missing items too. Phoned up multiple times to find out where my order was and they put the phone down repeatedly. Absolutely disgraceful service and will not be coming here again.

  Reply : Hi Jason, sorry for disappointment this time please give us a call so can make up to you just tell us what you ordered and we do the rest. Never our intention to ignore any calls or slow service but on Christmas Eve we did make handful customers unsatisfied and we are apologise.

We love this takeaway. Consistently good food! If it didn't make us so fat we wouldn't bother shopping at all and just get all of our meals from The Orchid

Any problems call me.

Would be really good if the actual time the order is ready was on here - as it’s often not ready when we get there!

Great food, great service, great value.

Didn’t have what I ordered so had to get a refund not the first time this happened won’t be back

the quality of food is outstanding so we dont mind waiting a little longer!

the food was nice I just have one problem, I ordered noodle and I did not receive them

Amazing food great service

Nice fish meal.thanks.

One of the best Chippies in the Wirral.

A very rude lady on the phone answered. We ordered and we understood it would be an hour. When tried asking for an update she was astonishingly rude and spoke over us the whole time. Ignoring calls and even cancelling the order after wed already waited over an hour. Absolutely appalling customer service and with someone with mental health issues I'm very distraught with the manner she dealt with me. Do not order from here if you want a respectful service

  Reply : Thank you for your review. I’m glad that you not order from us, as we have no privilege to serve some customer like you, who call us 4 times in 20mins chase your food on Saturday night which I already instate 1hrs 20 for yours to be delivered when ordering. We are please you would be please you spending money else where.

Good

Stunning food

Food is always nice